To say that Management Consultants for Contractors helped us grow our business, would be an understatement. We began working with Doug Phelps 21 years ago in 1996. At that time we were a 3-M company with 12 employees and needed assistance to organize our business structure to allow us to expand and grow. Doug analyzed, recommended and implemented the required steps to help us grow to over 30-M and 100 employees all while increasing our average GM over those years. Thanks to them, we are still growing and planning on our next level of growth. I would highly recommend Management Consultants for Contractors to anyone out there in need of assistance in building your TEAM.
President - Todd Ross Brothers Construction, Inc
The Just Rewards plan for us has been a tremendous success and we’re thankful for your guidance in developing and deploying it…
We’re very close to having numbers for next year's plan and would like to engage with you to do the presentation. We have a number of new employees, so the presentation should be similar to last year’s with introduction, definitions, goals, etc. and you did a great job with it, so we’d like you to present the new numbers.
Kevin J. Mauger
President - NCC Automated Systems, Inc.
Babcon Incorporated Electrical Contracting has grown over the last seven years due in a large part to the leadership of Doug Phelps. Management Consulting for Contractors’ unique package of accounting and management tools keep our Company focused and moving forward.
Doug has shown us the value of accurate job costing, adequate billing, and forecasting. Using his approach, Babcon Inc. has made planned growth and become a strong Company.
I would recommend Doug Phelps and Management Consultants for Contractors to all who ask.
Rick Babuka President - Babcon Inc.
There are parts of this business that absolutely suck—like fighting for legitimate change orders. There are times that project designers expect us to read their minds and be the “experts” and that we should know the intent of their drawings. Yet, they won’t attach any value to our acquired expertise and often want it for free. I could say much more, but if you’re a non-residential contractor, you already know what I’m talking about.
Now, there are also parts of this business that I absolutely love. I love watching my management team stretch their abilities and achieve goals that they wouldn’t have believed could be attained two years ago. (Even I didn’t think some of our recent achievements were possible.) I love the fact that the success of my company does not rest solely on my shoulders. Even in today’s tough economic environment in Central Pennsylvania, I have tremendous confidence in our ability to succeed.
I have to admit that I probably would have never taken the effort to do this annual forecast if it had not been for Management Consultants for Contractors’ bonus plan. The goal-driven bonus plan forces us to do this sound business practice. I firmly believe that there is as much value in the business planning that goes into our bonus plan as the bonus plan itself. The bonus plan seed has sprouted a very different company culture. There is better direction. There are more controls. There is a higher sense of urgency. My management team and field employees understand that they are responsible for the successes. It’s a wonderful feeling!
Now, if I could only figure out what to do about incomplete plans and specs...
President - Leer Electric
I found Management Consultants for Contractors on the Internet about 5 years ago looking for a way to improve my year-end bonus plan. I was very frustrated with my old bonus plan that gave away money at the same level to everyone regardless of an employee’s contribution to the success of the company. My partnership with Doug has provided the company with an awesome employee driven bonus plan that truly works. This was exactly what I was looking for but I also gained much more. My project managers and estimators have become stronger managers; they now are more involved in the financial side of the company by forecasting, projecting and controlling their job cost. They now have the ability make adjustments to projects in a timelier manner. We now develop a target list of upcoming future projects and we have a better sense of when we need to land additional work. We can now see what is in front of us instead of looking in the rearview mirror constantly.
I now share much more financial information with my managers on a monthly basis which allows them to be inspired and be fully invested in the success of the company. My job site crews are now looking to control cost and improve gross margins. They understand that higher gross margins equal more money for them. I finally have help running my company, all of my employees!
Another great unforeseen benefit is that my job of leading the company has become easier with my team being more involved. I’m not the only one now managing the company. My time away now is more enjoyable knowing that the company is in good hands. I also complete yearly overhead budget now which I can monitor throughout the year. I truly believe that the company has gained as much from new business management tools and procedures associated with the bonus plan than the bonus plan itself.
We are set to have another awesome year, which will be 5 great years in a row since teaming with Doug, coincidence, I think not. Our company culture is different now with everyone feeling like a part of the team.
Doug Phelps has been a great find for me. His knowledge of construction from the financial and human resources perspective is as solid as it gets. I have not always had a trusted partner to share information and bounce ideas off of since I am a sole owner. Doug has become that person for me. I've not only gained a great consultant but a true friend as well.
President - Commercial Mechanical, Inc
A Client Story
I have been on an adrenaline rush for the past two months. We have been selected to install the roofing systems on The Smithsonian’s new Air and Space Museum. This is by far the most exciting job we have ever undertaken, and it is one of the most prestigious projects to occur in the Washington, DC area for the past several decades. It is a complicated roofing project, but I am very confident that we can handle it and even make a reasonable profit on it.
I don’t know that I would have had the courage to undertake such a technically complex project three years ago (this building is a giant hangar that is all roof on the exterior). However, a lot of positive things have occurred at Pioneer during the past three years. I felt now was the time to go after this challenging job. I would like to share some of the key things that have happened at Pioneer since 1998.
Three years ago, I felt like we were almost treading water. We began to job cost about a year before that, and we could tell that we kept making similar production mistakes and we were consistently running 10% over on the estimated hours. I thought an incentive program would be the answer so I devised one on my own, but it actually demotivated many of my workers. I dropped it right away, but the message that the field got was that the management team didn’t follow through on things. And then one of my roofing friends from Pennsylvania told me about their bonus program that was designed by a guy named Doug Phelps from Management Consultants for Contractors.
Doug came to our office and described his bonus concept. I liked his ideas right from the start. Doug suggested that he conduct a confidential survey of our employees and after seeing his report of their responses, I decided to hire Management Consultants for Contractors to design a bonus program for us. We had to do things differently.
And different they are. The bonus program is driven by an annual forecast of how much work we can do, how much it costs (direct and indirect costs) us to do it, and the gross profit (which we now call gross margin on Doug’s advice) that is left over when the jobs are complete. We have an annual gross margin goal that the company must reach before we distribute any bonus money. What I like the most is that the gross margin goal protects my profitability and everyone in the company participates at some level if we reach our goals. It’s win-win. As we exceed the goals, the bonus payout grows, but so does my bottomline.
I soon discovered that we got more than just a bonus program.
Doug reformatted our monthly profit and loss statements so that they are more reflective of how we are operating. It is a useful business tool now.
The annual sales and income forecast establishes our goals each and every month. It also enables us to determine the appropriate mark-ups to recover our indirect costs and overhead expenses. We know our break-even price on every bid.
We now monitor our backlog from a financial aspect. In fact, we project out our sales and gross margin backlog each month to get a good picture of how the year is unfolding. I have a pretty good idea of how much profit we will make 3-4 months before the year ends. We have taken more control over our destiny.
My field team feels more a part of the company. We are more open and share a lot of information about the company. We have reached a higher level of trust with each other.
We conduct periodic company wide meetings. We show the results of our combined efforts as well as individual jobs. This gives us an opportunity to recognize our achievements or collectively learn from our mistakes.
Job costing reinforces the value of preplanning. We are becoming more disciplined since the results of our efforts, or lack of, are measured each and every job.
We are more goal driven and try to take corrective action instead of just letting things happen.
This is our fourth year of the bonus program. We raise the bar each year, and it looks like we are going to exceed our goals again this year. Over the past two years, I have paid $250,000 in bonus money to about 40 employees, and I was happy to do it. Oh, by the way, we no longer have that 10% spread between estimated hours and actual hours. We are right on at the end of the year.
The company’s overall environment is just better. While morale ebbs and flows, I think the peaks are higher and the valleys not so deep. As for the adrenaline rush, I hope it never ends.